Clair from Australi
Purchaser Manager
I met Hemera after my last supplier closed, I came to Alibaba to search new suppliers. After communicated with serveral company, I found Gavin always reply me immediatedly, and answer questions in great details. Becasue my products is ODM, Gavin proposed to sign the NDA which really reassured me. We have been communicating to confirm details, and he found similar products and taken pictures for better understanding. It’s amazing when I received samples, even better than my former goods, and Gavin also refunded the sample tool cost in my following formal orders. After my orders are stable, Gavin given me discount to keep my profit. A really nice guy, and alway patience to customer. Thanks for great help, It’s reallp pleasant to met Hemera.